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Workers in the call centre take a break and play table tennis. Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Indian workers in Gurgaon, Haryana, India. The Business Process Outsourcing (BPO) revolution seems to have now by-passed India and moved to countries such as Philippines. Cities such as Hyderabad, Bangalore, Pune and Gurgaon were the first to benefit from the influx of outsource work from the west, into India, where labour and facilities were less expensive. Business Process Outsourcing (BPO) team members attend to calls and work-flows for European and American clients out of their Gurgaon call center / centre. A Busine
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